Shipping Policy
Last updated: August 13, 2026
At SnugglePet, we want your furry friend’s goodies to arrive safely and ready for plenty of snuggles! 🐾 Please review the information below for details about processing and shipping.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Please note that business days do not include weekends or holidays.
Shipping Times
Estimated delivery times may vary depending on your location, the shipping method selected, and the fulfillment location of your item.
Most orders are expected to arrive within approximately 7–15 business days after processing.
These delivery times are estimates and are not guaranteed. Delays can occasionally occur due to carriers, weather, holidays, customs, or other circumstances outside of SnugglePet's control.
Tracking Your Order
Once your order ships, you will receive tracking information by email when tracking is available.
Please allow 2–5 business days for tracking information to update after your order has been shipped.
If your tracking information hasn't updated immediately, don't worry — your package may still be moving through the carrier's network.
Shipping Address
Please make sure your shipping address is correct before completing your purchase.
SnugglePet is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible after placing your order. We will do our best to help, but we cannot guarantee that the address can be changed once an order has entered processing or shipment.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, it is handled by the shipping carrier. SnugglePet is not responsible for delays caused by the carrier, weather, customs, or other circumstances outside of our control.
If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery area and contact the shipping carrier for additional assistance.
If you believe your package may be lost in transit, please contact us and we will do our best to assist you.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos or videos of the item and packaging
We'll review the situation and work with you on an appropriate resolution.
Multiple Items in One Order
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive multiple tracking numbers and packages.
International Orders
At this time, SnugglePet primarily ships within the United States. If international shipping becomes available, additional shipping costs, customs fees, duties, and delivery requirements may apply.
Questions About Your Order?
We're happy to help! If you have questions about your order or shipping, please reach out through our Contact Us page and include your order number whenever possible.