Returns & Refunds Policy

Last updated: August 20, 2026

At SnugglePet, we want you and your furry friend to be happy with your purchase. If something isn’t right, we’re here to help!

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition
Be free of pet hair, odors, stains, or other signs of use
Include its original packaging when possible
Be returned within 30 days of the delivery date

Items that have been used, worn, washed, damaged, or altered may not be eligible for a return.

2. How to Request a Return

To request a return, please contact us at snugglepetofficial@gmail.com within 30 days of receiving your order.

Please include:

Your order number
The item(s) you would like to return
The reason for the return
Photos of the item if the item is damaged or defective

Please do not send an item back without contacting us first. We will provide return instructions if your return is approved.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable.

4. Damaged or Defective Items

We want your SnugglePet order to arrive safely. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the issue. We will review the situation and, when appropriate, provide a replacement or refund.

5. Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, or style, you may return the eligible item according to this policy and place a new order for the item you want.

6. Sale & Promotional Items

Sale items may be returned under the same return requirements unless otherwise stated on the product page or during the promotion.

Free gifts, promotional items, giveaway prizes, and other complimentary products are not eligible for return or refund.

7. Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If the return is due to an error on our part or an item arrived damaged or defective, please contact us before shipping the item back so we can determine the appropriate solution.

8. Items That Cannot Be Returned

For hygiene and safety reasons, we may not accept returns for items that have been used or show signs of wear.

Items that are personalized, customized, or specifically identified as non-returnable at the time of purchase are also not eligible for return.

9. Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it, first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund, contact us at snugglepetofficial@gmail.com and we'll be happy to help.